Safe & Responsible Play
At ZH98, we believe that entertainment should never come at a personal cost. Our responsible gambling programme gives every player the tools, information and support they need to stay in control — whether you enjoy cricket betting during a PSL final, live casino sessions or slots. Gambling is a leisure activity, not a strategy to generate income. If it stops being fun, we are here to help.
Need help right now? Contact our 24/7 support team via live chat or email [email protected] — we will assist you in setting limits or closing your account immediately.
Our Approach
Responsible gambling is about maintaining full control over how you play — how much you spend, how long you play and how gambling fits into your wider life. ZH98 takes its duty of care seriously. We actively monitor player behaviour, provide a comprehensive suite of self-management tools and support any player who shows signs of distress.
Our responsible gambling framework covers four core pillars: Prevention (keeping underage individuals off the platform), Control (practical tools that put limits in your hands), Awareness (helping you recognise problematic patterns early) and Support (connecting you with assistance when you need it).
Gambling should be treated the same way you would treat any other paid entertainment — like attending a T20 match in Lahore or watching a UFC card. Set a budget, enjoy the experience and walk away when the budget is spent. No chasing losses, no borrowing to play, no gambling to escape stress.
Strict age verification and KYC checks to ensure only eligible adults access the platform.
Deposit limits, loss limits, time limits and cool-off periods managed entirely by you.
Self-assessment tools and clear information to help you spot warning signs before they escalate.
24/7 live chat and email access to our support team, plus guidance on external help organisations.
Age Verification
ZH98 is strictly an adults-only platform. You must be at least 18 years of age — or the higher minimum age required by the operator's licence jurisdiction — to register an account, deposit funds or participate in any game or betting market on the platform.
Every new account is subject to mandatory identity verification. We verify your name, date of birth and address using documentation before processing your first withdrawal. Where our systems or team members identify any indication that an account is held or accessed by a minor, we will freeze the account immediately, return any deposits and conduct a full investigation.
If you share a device with younger family members in your household — in Karachi, Islamabad, Lahore or anywhere else — we strongly recommend activating parental control or content-filtering software to prevent underage access to gambling websites.
Adults Only Policy
Player Protection Tools
ZH98 provides a full range of responsible gambling tools that are available immediately from your account settings. All tools take effect within 24 hours of activation — and most are instant.
Set a maximum amount you are willing to deposit over a daily, weekly or monthly period. Once your chosen limit is reached, no further deposits are accepted for that window — regardless of how you attempt to add funds. You can decrease your limit at any time with immediate effect. Increases require a mandatory 7-day cooling period before activation.
Cap the total amount you can lose across any time period you choose. Loss limits work in parallel with deposit limits to give you a comprehensive financial safety net. If you hit your loss limit, betting and gaming are suspended for the remainder of that window. This is one of the most effective tools for preventing sessions from running out of control.
Define how long you want to play in a single session. When your session timer expires, you will receive a prominent on-screen reminder. After a short grace window, the session ends automatically. You can also enable reality-check notifications that pop up at regular intervals — say every 30 or 60 minutes — to remind you how long you have been playing and how your balance has changed.
If you want a short break from gambling without closing your account permanently, a cool-off period lets you pause your access for a defined duration — typically 24 hours, 48 hours, one week or one month. During a cool-off, you cannot log in, deposit or place bets. Your account and balance are preserved and resumed automatically once the period expires.
Self-exclusion is the strongest tool available. It permanently closes your account for a minimum period of six months, one year, three years or indefinitely. Once activated, self-exclusion cannot be reversed before the chosen period ends. We will also do our best to suppress any marketing communications to your registered contact details for the duration of your exclusion. To activate self-exclusion, contact our support team via live chat or email.
Your account dashboard gives you full visibility into your gambling history — deposits made, total amount wagered, net profit or loss over any date range, and time spent on the platform. Reviewing this data regularly is one of the simplest ways to keep your gambling in perspective. Our support team can also produce a summary report upon request to help you assess your activity objectively.
Know Yourself
Problem gambling can develop gradually. The questions on the right are not a clinical diagnostic tool, but they are a useful starting point for honest self-reflection. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team and consider activating a cool-off period or self-exclusion.
Gambling should occupy the same mental space as watching a PSL match or catching a film — enjoyable, time-limited and separate from your financial commitments. If it feels like anything more than that, please act early.
Risk Level Indicators
Self-Assessment Questions
Early Warning Signs
The sooner problem gambling is identified, the easier it is to address. The following are recognised indicators that your gambling may be moving beyond healthy entertainment.
Using money earmarked for rent, groceries, utility bills, school fees or Easypaisa/JazzCash transfers to family members in order to fund gambling sessions.
Placing increasingly large bets in an attempt to recover previous losses — a cycle that typically accelerates financial harm rather than reversing it.
Persistent arguments with family or friends about time or money spent on gambling, or concealing the scale of your activity from those close to you.
Losing sleep to gamble late into the night, experiencing mood swings tied to gambling wins or losses, or noticing physical health deteriorating due to stress.
Missing deadlines, arriving late, underperforming at work or studies, or using office hours and professional devices to place bets or monitor live markets.
Turning to gambling as a primary coping mechanism for stress, anxiety, loneliness or low mood — rather than treating it as a form of light entertainment.
Step-By-Step Guide
Setting up responsible gambling controls on ZH98 takes less than two minutes. Here is how to get your protections in place right now.
Sign in to your ZH98 account from any device. All responsible gambling settings are accessible on mobile and desktop.
Navigate to your profile icon and select "Responsible Gambling" from the account settings menu.
Select the tool you want — deposit limit, loss limit, session timer, cool-off or self-exclusion — and enter your preferred values.
Confirm your selection. Limits that reduce your access take effect immediately. Limit increases require a 7-day cooling period.
Prefer to speak to someone directly? Our 24/7 support team can activate any tool on your behalf via live chat or by emailing [email protected].
Common Questions
External Support
If you feel that your gambling is causing harm and you need guidance beyond what ZH98 can provide, we encourage you to seek help from professional support organisations. The following are recognised resources in the operator's licence jurisdiction that may be able to assist you.
GamCare is a leading provider of information, advice and support for anyone affected by problem gambling. They operate a National Gambling Helpline offering free, confidential support around the clock.
Contact details available at gamcare.org.uk (text reference only)
Gamblers Anonymous runs a worldwide fellowship of men and women who share their experiences and support one another in recovering from a gambling problem. Meetings are free and anonymous.
Contact details available at gamblersanonymous.org (text reference only)
BeGambleAware provides free, confidential support and information about safer gambling. Their resources include self-assessment tools, treatment referrals and guidance for friends and family members.
Contact details available at begambleaware.org (text reference only)
Play With Confidence
ZH98 is built for players who value entertainment alongside safety. Set your limits, know your boundaries and enjoy everything the platform has to offer — from PSL betting markets and live casino tables to slots and ICC tournament odds. 18+ only. Play responsibly.
18+ only | Local laws may restrict gambling | Know your local regulations