Frequently Asked Questions

ZH98 requires standard Know Your Customer (KYC) documents before processing your first withdrawal. You will need to upload a clear copy of your Pakistani CNIC (Computerised National Identity Card) — both front and back — along with a recent utility bill or bank statement showing your registered address. Verification is typically completed within 24 hours of document submission.

No. ZH98 strictly permits one account per person, per household and per device. Duplicate accounts are detected automatically and result in the suspension of all related accounts and forfeiture of any associated balances or bonuses. If you have accidentally created a second account, contact our support team immediately via live chat to resolve the situation without penalty.

On the login screen, click "Forgot Password" and enter the email address registered to your account. A secure password-reset link will be sent to your inbox within a few minutes. Follow the link, enter a new password and confirm it. If you no longer have access to your registered email address, contact our support team via live chat so they can verify your identity and assist with the reset.

You must be at least 18 years of age — or the higher minimum age required by the operator's licence jurisdiction — to open an account on ZH98. Age is verified during the KYC process using your CNIC. Any account found to be held by a person under the minimum age will be closed immediately, deposits returned and any winnings forfeited. ZH98 operates a zero-tolerance policy on underage gambling.

ZH98 supports a range of payment options familiar to users across Pakistan. For context, commonly used local channels include Easypaisa, JazzCash and Raast for mobile wallet transfers, and bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah. Please note that the availability of these channels and whether they can process gambling transactions is subject to the policies of each provider and applicable Pakistani regulations — ZH98 does not imply any endorsement or formal support by these institutions.

ZH98 processes withdrawal requests within 24 to 72 hours of approval, depending on the method selected and whether your KYC verification is complete. Mobile wallet withdrawals are generally the fastest. Bank transfers to accounts at HBL, UBL or Meezan Bank may take an additional 1–2 business days depending on the receiving institution. Withdrawals cannot be processed until your identity has been fully verified.

ZH98 does not charge a platform fee on standard deposits or withdrawals. However, your bank or mobile wallet provider may apply their own transaction charges independently of ZH98. We recommend checking your provider's fee schedule before initiating a transfer. Currency conversion fees may also apply if you are transferring from a foreign-currency account, though all ZH98 balances are held in PKR.

In most cases, deposits credit instantly. If your ZH98 wallet balance has not updated within 30 minutes of completing the transfer, first check that the transaction has been confirmed on your bank or mobile wallet app. If funds have left your account but not arrived on ZH98, contact our 24/7 support team via live chat and provide your transaction reference number. We will investigate and resolve the discrepancy as quickly as possible.

Yes. ZH98 covers Pakistan Super League (PSL) matches, ICC World Cup events, bilateral Test series and T20 internationals featuring the Pakistan national team. A wide variety of bet types is available — match winner, top run scorer, highest partnership, over/under totals and many more. Markets typically open several days before match day and live in-play betting is available once the match starts, subject to odds movement and market suspension rules.

The minimum single-bet stake on ZH98 sports markets is PKR 100. Maximum stake limits vary by market, event type and your account tier. For high-value matches — such as PSL finals or ICC knockout games — maximum limits are generally higher to accommodate more competitive wagering. Specific limits for each market are displayed on the bet slip before you confirm your selection.

In-play betting allows you to place wagers on a sporting event while it is in progress, with odds updating in real time to reflect the current match situation. On ZH98, supported in-play markets include cricket (ball-by-ball options), football (next goal, total corners), tennis (set winner) and more. Odds are suspended momentarily at key moments — such as the fall of a wicket or a penalty decision — and resume once the outcome is confirmed.

All slot games on ZH98 use certified Random Number Generator (RNG) technology, which ensures that each spin outcome is entirely independent and unpredictable. Live casino games are streamed from professional studio environments with real dealers and physical equipment. Game providers supplying the ZH98 platform are subject to independent testing and certification as part of the operator's licence conditions. Return-to-player (RTP) percentages are available in the information section of each game.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager your bonus amount — or bonus plus deposit, depending on the promotion — before the bonus balance converts to withdrawable cash. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place a total of PKR 20,000 in qualifying bets before withdrawing. Full wagering terms are listed on the individual promotion page for each offer.

Yes. All ZH98 bonuses carry an expiry window, typically between 7 and 30 days from the date of issue, within which the wagering requirement must be completed. If the requirement is not met before the bonus expires, the bonus balance and any winnings derived from it are removed from your account automatically. The exact expiry period for each promotion is stated clearly in its terms and conditions.

No. Bonus funds are ring-fenced until the full wagering requirement has been satisfied. However, your real-money (cash) balance — any amount deposited or won from cash wagers — is generally available for withdrawal at any time, subject to the standard verification and processing requirements. Withdrawing your cash balance before meeting the wagering requirement will result in the bonus balance being forfeited automatically.

Yes. ZH98 runs regular promotions for active players beyond the welcome offer, including reload bonuses, free bet credits on major cricket and football events, cashback on net losses over a defined period, and special tournament promotions tied to PSL, ICC World Cup fixtures and other high-profile sporting events. Check the Promotions section in your account dashboard for all current offers available to your account tier.

ZH98 offers a comprehensive set of player-protection tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time limits with reality-check pop-ups, cool-off periods (24 hours to one month) and full self-exclusion for a minimum of six months. Reducing a limit or activating a cool-off takes immediate effect. Increasing a limit carries a mandatory 7-day cooling period. For a full explanation of each tool, visit our Responsible Gambling page.

Self-exclusion can be activated by contacting our support team directly via 24/7 live chat or by emailing [email protected] and stating your request clearly. Choose a duration — six months, one year, three years or indefinitely. Once activated, the exclusion cannot be reversed before the selected period ends. ZH98 will also suppress marketing communications to your registered contact details for the full duration. This is the most powerful tool available if you feel gambling is affecting your wellbeing.

ZH98 does not provide legal advice and does not represent that online gambling is authorised or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial body. The Prevention of Gambling Act, 1977 governs gambling in Pakistan. Each user is solely responsible for understanding and complying with the laws that apply to them in their jurisdiction before using this platform. If you are uncertain about your legal position, we recommend seeking independent legal counsel.

If you notice any suspicious activity — such as unrecognised bets, deposits or changes to your account details — change your password immediately via the account settings page and contact our support team at once via live chat or by emailing [email protected]. Our security team can freeze your account to prevent further unauthorised actions while the matter is investigated. We also strongly recommend enabling two-factor authentication if it is available on your account.